Return & Refund Policy

🔁 Return & Refund Policy

Your satisfaction is our top priority.
If you're not fully happy with your purchase, we’re here to assist you.

✅ Return Conditions

  • You may request a return within 7 days of receiving your order.

  • To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

  • Some items, such as used cosmetics, skincare products, or perfumes, are non-returnable due to hygiene reasons.

💸 Refunds

  • Once we receive and inspect your returned item, you’ll be notified via email or WhatsApp.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds are issued to the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or mobile wallet.

Non-Returnable Items

  • Opened or used products

  • Items without original packaging

  • Products purchased on sale or during promotions (unless damaged or incorrect)

📝 How to Request a Return

Please contact our support team:
📧 wecare@glowistry.pk
📱 WhatsApp: +92 3705632908
Be sure to include your order number and reason for return.

⚠️ Important Notes

  • Return shipping costs are the customer's responsibility (unless the item is defective or incorrect).

  • We reserve the right to decline returns that do not meet our policy terms.